Exchange and Refund Policy

We want to build a relationship of trust with our customers and allow them to shop safely on our site. Here are the exchange and refund conditions for items purchased on our site:

1. Exchange and Return

   • Items can be exchanged or returned within 14 days of receipt, provided they are in their original condition, unused and undamaged.

   • Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

2. Refund conditions

   • Refunds will be issued to the original payment method within 14 days of receipt and verification of the returned items.

   • In case of defective products or order errors, return costs will be covered by our company.

3. Return Procedure

   • To initiate a return or exchange, please contact our customer service at lessecretsdobama@gmail.com or via our online contact form.

   • You will be provided with a return authorization number, along with detailed instructions for returning the items.

4. Exceptions

   • Promotional, personalized, or perishable items are not eligible for refund or exchange unless defective or due to our error.

By clearly stating these conditions, we hope that your purchases on our site will be secure and satisfactory. If you have any additional questions, our customer service team is at your disposal.

Delivery Conditions

We are committed to providing our customers with reliable and convenient delivery options. Here are the details regarding our delivery methods, fees, and packaging:

1. Delivery Methods

   • Standard : Delivery within 3 to 5 business days. Available for all orders.

   • Express : Delivery within 1 to 2 business days. Option available for an additional fee.

   • Pick-up on site : Free pick-up at the address indicated on the "Contact Us" page of our website.

• Delivery costs

  • Standard Delivery : Free for orders over €50. For orders under €50, a €3 fee applies.

  • Express Delivery : Fee of €10, regardless of the order amount.

  • In-store pickup : Free.

• Packaging

  • All our products are carefully packaged to ensure they arrive in perfect condition.

  • We use recycled and recyclable materials for our packaging to minimize our environmental impact.

• Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • You can track your package in real time via our website or directly on the carrier's website.

By providing this clear information, we hope to reassure our customers and offer them a smooth and worry-free delivery experience. For any questions or further assistance, our customer service team is available.